Privacy Policy

Introduction

Welcome to Sikka Water Filter. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Register an account - Name, email address, phone number, and password
• Place an order - Shipping address, billing information, and payment details
• Contact customer support - Your inquiries and communication history
• Subscribe to our newsletter - Email address
• Write a review - Your comments, ratings, and feedback
• Book a service - Service address, contact information, and special instructions

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

• Process and fulfill your orders - Including shipping, payment processing, and order confirmation
• Communicate with you - Send order updates, service confirmations, and respond to inquiries
• Improve our services - Analyze usage patterns to enhance user experience
• Send promotional materials - Newsletters, special offers, and product updates (with your consent)
• Process service bookings - Schedule and coordinate water tank cleaning and other services
• Prevent fraud - Detect and prevent fraudulent transactions
• Comply with legal obligations - As required by law or regulation

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers - With third-party vendors who help us operate our business (payment processors, shipping carriers, email services)
• Legal Requirements - When required by law, court order, or government regulation
• Business Transfers - In connection with a merger, acquisition, or sale of assets
• With Your Consent - When you have given us explicit permission to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL Encryption - All data transmitted between your browser and our website is encrypted
• Secure Servers - Your information is stored on protected servers with restricted access
• Regular Security Audits - We regularly review our security practices
• Access Controls - Only authorized personnel have access to personal information

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and shopping cart items
• Understand how you use our website
• Improve site functionality and performance
• Serve relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access - Request a copy of the personal information we hold about you
• Correction - Request correction of inaccurate or incomplete information
• Deletion - Request deletion of your personal information (subject to legal obligations)
• Opt-out - Unsubscribe from marketing communications at any time
• Data Portability - Request transfer of your data to another service

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Order information - Retained for 7 years for tax and legal purposes
• Account information - Retained until you request deletion
• Communication history - Retained for 3 years

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top of this page
• Sending email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.